Privacy

Privacy Policy

We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.

Last updated: January 15, 2025

1. Information We Collect

Personal Information: Name, email address, phone number, and billing information when you create an account or make a purchase.

Usage Data: Information about how you use our Service, including features accessed, content created, and time spent on the platform.

Device Information: IP address, browser type, operating system, and device identifiers.

Content Data: Text, images, and other content you create or upload to our Service.

2. How We Use Your Information

To provide, maintain, and improve our Service and user experience.

To process transactions and send related information including confirmations and invoices.

To send you technical notices, updates, security alerts, and support messages.

To respond to your comments, questions, and provide customer service.

To develop new features and analyze usage patterns to improve our Service.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information with service providers who assist us in operating our Service.

We may disclose information if required by law or to protect our rights and safety.

In the event of a merger or acquisition, your information may be transferred to the new entity.

We may share aggregated, non-personally identifiable information for research and analytics.

4. Data Security

We implement industry-standard security measures to protect your personal information.

All data transmission is encrypted using SSL/TLS protocols.

We regularly update our security practices and conduct security audits.

Access to personal information is restricted to authorized personnel only.

We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.

5. Data Retention

We retain your personal information only as long as necessary to provide our Service.

Account information is retained until you delete your account or request deletion.

Usage data may be retained for up to 2 years for analytics and improvement purposes.

Legal obligations may require us to retain certain information for longer periods.

You can request deletion of your data at any time, subject to legal requirements.

6. Your Rights and Choices

Access: You can request access to the personal information we have about you.

Correction: You can update or correct your personal information through your account settings.

Deletion: You can request deletion of your personal information, subject to legal requirements.

Portability: You can request a copy of your data in a machine-readable format.

Opt-out: You can opt out of marketing communications at any time.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze usage patterns.

Essential cookies are necessary for the Service to function properly.

Analytics cookies help us understand how users interact with our Service.

You can control cookies through your browser settings.

For more information, please see our Cookie Policy.

8. Third-Party Services

Our Service may contain links to third-party websites or services.

We are not responsible for the privacy practices of these third parties.

We use third-party providers for analytics, payment processing, and customer support.

These providers are contractually obligated to protect your information.

Please review the privacy policies of any third-party services you use.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

We ensure appropriate safeguards are in place for international transfers.

We comply with applicable data protection laws and regulations.

If you are in the EU, we ensure adequate protection through approved mechanisms.

10. Children's Privacy

Our Service is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware of such collection, we will delete the information immediately.

Parents who believe their child has provided information should contact us.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you of significant changes via email or in-app notification.

Changes will be effective immediately upon posting on this page.

Your continued use of the Service constitutes acceptance of the updated policy.

Privacy Questions?

Contact Our Privacy Team

If you have questions about this Privacy Policy or our data practices, we're here to help.

Privacy Contact Information

Email: privacy@adgen.com

Data Protection Officer: dpo@adgen.com

Phone: +1 (555) 123-4567

Address: 123 Innovation Drive, Tech City, TC 12345