Frequently Asked Questions
Find answers to common questions about AdGen. Can't find what you're looking for? Contact our support team.
Getting Started
AdGen is an AI-powered content generation platform that helps you create engaging social media posts, captions, and visual content for various platforms including Instagram, Facebook, Twitter, LinkedIn, and more.
You can sign up by clicking the 'Get Started' button on our homepage. You can create an account using your email address or sign up with Google for quick access.
Yes! We offer a free trial that includes 10 AI-generated posts so you can experience the power of AdGen before subscribing to a paid plan.
AdGen supports all major social media platforms including Instagram, Facebook, Twitter, LinkedIn, TikTok, YouTube, and Pinterest. Each platform has optimized content formats and sizing.
Billing & Subscriptions
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods through our payment processor.
Yes, you can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period.
We offer refunds within 30 days of your initial purchase if you've used less than 50% of your monthly credits. Please see our Refund Policy for complete details.
If you exceed your monthly credits, you can either upgrade to a higher plan or purchase additional credits. Your account won't be suspended, but you'll need more credits to continue generating content.
Content Generation
Our AI analyzes your brand information, target audience, and content preferences to generate relevant, engaging posts. You can customize tone, style, hashtags, and other elements to match your brand voice.
Absolutely! All generated content is fully editable. You can modify text, adjust formatting, change hashtags, and make any other changes to perfectly match your needs.
Our AI creates unique content for each request. While it's trained on patterns from existing content, each generation is original and tailored to your specific inputs and brand requirements.
Yes! You can save successful posts as templates and reuse them with variations. This helps maintain consistency across your content while saving time on future posts.
Account & Security
Click 'Forgot Password' on the login page and enter your email address. We'll send you a secure link to reset your password. Make sure to check your spam folder if you don't see the email.
Yes, we take security seriously. All data is encrypted in transit and at rest. We follow industry-standard security practices and never share your personal information with third parties.
Yes, you can request account deletion by contacting our support team. Please note that this action is permanent and cannot be undone. See our Delete Account Policy for more details.
You can update your account information in the Settings section of your dashboard. This includes your name, email, password, and brand preferences.
Technical Support
AdGen works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Yes! AdGen is fully responsive and works great on mobile devices and tablets. You can generate and edit content on any device with an internet connection.
Generation times can vary based on server load and the complexity of your request. Typically, content is generated within 10-30 seconds. If you experience consistent delays, please contact support.
If you encounter any errors, try refreshing the page first. If the problem persists, please contact our support team with details about the error and what you were trying to do.